Refunds & cancellation
Clear access terms, with your statutory rights preserved.
Last updated: 2 October 2026. This policy applies to purchases from Mining Stock Analyst, New Zealand.
If something goes wrong
If you are charged twice, cannot access a paid report, or receive a service that is materially faulty or not as described, contact us. We will investigate and provide the remedy required by applicable law, which may include correction, replacement, refund or cancellation. You do not have to accept report credits instead of a refund where the law entitles you to one.
A failed generation restores the report credit. If that does not resolve a service failure, you may still request an appropriate remedy. An unfavourable investment outcome alone does not establish that research was defective, but this does not excuse misleading claims or failures to meet legal service standards.
Single reports
A single purchase unlocks one specified report edition, without requiring an ongoing subscription. It does not include later updates or other reports. Keep access through the same account and download a copy for your records.
Outside applicable cancellation or consumer-guarantee rights, a change of mind after a report has been supplied does not automatically qualify for a refund. We review accidental or duplicate purchases on their circumstances.
Subscriptions
Cancel renewal through the billing controls in your account. Access normally continues until the end of the paid period. Cancellation does not by itself refund the current period. Completed personal reports and one-off purchases retain their existing access; subscription library access, generation and interactive tools depend on current membership.
Monthly report allowances do not roll over. An annual Family Office plan is billed for the year shown at checkout. Any refund rights required by law apply regardless of the billing term or usage.
International cancellation rights
Mandatory rights in your country remain available. Where a statutory cooling-off or withdrawal period applies, you may exercise it within that period. Accessing digital content does not automatically remove those rights. Any legal exception requiring express prior consent and acknowledgement applies only when those requirements have actually been met.
For a withdrawal request, provide your name, account email, purchase date and a clear statement that you wish to withdraw. No special form is required. We will apply the refund timing and any lawful deductions required by the rules governing your purchase.
How to request help
Use our support contact and include your account email, receipt reference, report or plan and a brief description of the issue. Never send full card details or sign-in codes. Approved refunds go back to the original payment method where possible; bank processing time can vary. Refunded purchases may lose the corresponding access, without affecting unrelated purchases.
Your legal protections
Nothing here excludes or limits rights that cannot lawfully be excluded, including applicable rights under New Zealand’s Consumer Guarantees Act and Fair Trading Act. See New Zealand Consumer Protection and EU withdrawal-right guidance.
Business details
Legal operator: Mining Stock Analyst
Business address:
19 Eastview Crescent
Stanmore Bay, Whangaparoa
New Zealand
Email: lee@miningstockanalyst.com